Terms and Conditions

General Terms and Conditions (GTC) for www.tree-apartments.com


1. Scope

These General Terms and Conditions apply to all bookings of holiday accommodations made through our website www.tree-apartments.com. We do not accept any deviating terms and conditions of the customer unless we have expressly agreed to them in writing.

2. Conclusion of contract

  1. By booking via the Smoobu platform, the customer makes a binding offer to conclude an accommodation contract.
  2. The contract is concluded as soon as we accept the booking by confirming it via Smoobu.

3. Services

  1. We provide accommodation as described on our website.
  2. The customer receives the booked accommodation for the agreed period.
  3. Changes or special requests may be accommodated subject to availability, but do not constitute part of the contract.

4. Prices and payment

  1. The prices quoted include the applicable statutory value-added tax.
  2. Payment can be made either by invoice or PayPal.
  3. The customer is obliged to pay the total amount in accordance with the payment terms.

5. Cancellation and withdrawal

  1. Cancellations must be made in writing.
  2. The cancellation conditions are based on Smoobu's specifications and are displayed to the customer during the booking process.
  3. In case of late arrival or early departure, no refund is possible.

6. Customer’s obligations

  1. The customer undertakes to treat the accommodation with care.
  2. Damage caused by the customer or his/her fellow travelers must be compensated.

7. Liability

  1. We are only liable for damages caused intentionally or through gross negligence.
  2. We assume no liability for data loss or technical malfunctions when using the booking platform.

8. Data protection

Personal data is processed in accordance with our privacy policy.

9. Final provisions

  1. German law applies to contractual relationships with consumers.
  2. The exclusive place of jurisdiction for all disputes arising from the contract is Salmtal, provided the customer is a merchant.
  3. Should individual provisions of these Terms and Conditions be invalid, the remaining provisions shall remain valid.